FAQs

When is live customer service available?

Customers can contact us in the following two ways:

1. You can talk to us directly by clicking on the WhatsApp icon in the bottom right corner of the website 

2. Please contact us by email by clicking on the Contact Us link at the bottom of the website and we will respond to your question as soon as possible within a maximum of 24 hours.

Social Contact: 

Whatsapp: +852 5700-8441

ORDERING INFORMATION

How do I order online?

Ordering online is easy and safe. 

Our website will walk you through placing an order,but here's a preview.

1. Use our search bar or browse by department to find the item you want. 

2. Click on the item you want. 

3. Read the information on the product page and choose among available sizes and customization options for that item. 

4. When you've done this, click Add to Cart.

5. You can adjust quantities from the shopping cart.

6. Check your order carefully, then click the Check-Out button.

7. Enter your shipping information. Select a shipping type click Apply to view your order total and then click Continue. 

8. Confirm your order details again and then click the Confirm button to complete the payment.

9.  After you finish the payment, the order will be recorded by our store and ready for customization.

10. After the jersey is completed, we will notify the customer via email," Your jersey has been shipped!" At the same time, the logistics tracking number is provided to facilitate customers to query the real-time transportation status of the package

Do I have to order online?

We welcome orders by email or WhatsApp. You can send your order list to us and we will provide our payment account to you to complete the payment.

How do I change my order?

• You can change or cancel your order at any time before it enters the shipping process.

• Please contact a customer service online chat (WhatsApp) or send an email (from the "contact us" page) as soon as possible if you would like to change or cancel your order.

•  

• If you do not receive a response from us by email to confirm the order change, we probably have not made the changes.

•  

• We cannot change, cancel, or correct your order in any way after it has entered our shipping process.

What should I do if my order doesn't arrive?

• Please contact us if your order does not arrive as expected.

•  

• The item might lost on the shipping way.

•  

• we will reship the new package for free.

Do you accept customized teamwear orders?

• We welcome team and corporate orders and are pleased to be able to offer volume discounts.

•  

• We realize that your uniforms speak volumes about your team, which is why your on-field image is our primary concern.

•  

• Together with our professional staff of artists, your representative will work with you to create the exact personality and look for your team.

•  

• Whether you choose from our collection of house logos, or create your own masterpiece, we will work with you to ensure your team looks as good as they can be.

Can I place an order for my retail business?

• We welcome corporate orders and are pleased to be able to offer volume discounts on our jersey price.

•  

• Please contact us by email.
•  
• We do not function as a wholesale distributor for any of the items we sell. 

OTHERS

How to maintenance your jersey?

• Many details of jersey shirts & shorts are Hot-Transfer printed, we suggest you wash by hand. Cause machine washing will damage the print. if you use a machine to wash, please turn the jerseys inside out.
• Please do not wash the printed or stamped area too hard and avoid exposure to the jerseys in the sun for a long time. Besides, When you do not wear it please hand up the jersey. 

• If the printed peel off, Please make the jersey flat, cover the letters & numbers with clean & non-stick plastic paper or stencil, and iron it at 120C° in 7-8 seconds, If it does not work, please iron it again. 

• Attention: Please do not iron the printed directly. 

Size Charts